Refund and Returns Policy
Für den Onlineshop Rand Consulting gmbH – www.randconsulting.at
Stand: November 2026
Rand Consulting GmbH
Promenadegasse 57 / Haus C / 6, 1170 Vienna, Austria
Tel.: +43 (1) 9242122 | E-Mail: info@randconsulting.at
This policy explains how withdrawals and refunds work for the products sold in our online shop. It summarises our General Terms and Conditions (GTC); in case of doubt the GTC apply.
1. Digital products – nothing to return
We sell software (WordPress plugins and related digital content) that is delivered as a download together with a personal license key. There are no physical goods, so there is nothing to send back. A “return” of a digital product means that the license key is deactivated and the software is removed from your websites.
2. Right of withdrawal for consumers
If you are a consumer, you have the right to withdraw from the contract within 14 days without giving any reason (see section 6 of the GTC). To withdraw, send us a clear statement by e-mail to info@randconsulting.at or by letter to the address above. You may use the model withdrawal form in Annex 1 of the GTC, but this is not mandatory.
3. When the right of withdrawal expires early (downloads and license keys)
Our products are made available immediately after payment. In the checkout you therefore expressly agree that we start performing the contract before the end of the withdrawal period, and you acknowledge that you thereby lose your right of withdrawal (Section 18 (1) Z 11 FAGG). Without this consent the order cannot be completed. We confirm your consent in the order confirmation e-mail. From the moment the download and the license key are provided to you, the right of withdrawal no longer applies.
4. Refunds for defective products
Your statutory warranty rights remain unaffected (see section 7 of the GTC). If a product does not work as described, please contact us with your order number and a short description of the problem. We will first try to fix it or provide a working version. If we cannot remedy the defect within a reasonable time, you are entitled to a price reduction or to terminate the contract and receive a refund.
5. Other cases with a full refund
– You were charged twice for the same order.
– We could not deliver the download or the license key and are unable to do so.
– You withdrew within the withdrawal period before the delivery started (see section 2).
6. Subscriptions and renewals
Licenses with a limited term (subscriptions) do not renew automatically and nothing is charged without your action. Before the expiry date we send you a reminder with a renewal link; the license is only extended if you pay the renewal order. If you do not want to renew, you do not need to do anything. A renewal that has been paid and provided is treated like a new purchase (see section 3).
7. How to request a refund
Send an e-mail to info@randconsulting.at with your order number, the product and the reason for your request. We will check your request and reply as soon as possible.
8. How refunds are paid
Approved refunds are paid without undue delay, at the latest within 14 days, using the same means of payment as the original purchase, unless expressly agreed otherwise. You will not be charged any fees for the refund. With the refund the related license keys are revoked; the software must be removed from all websites.
9. Business customers
Business customers (companies) have no right of withdrawal. Statutory warranty rights and the provisions of the GTC apply.
10. Contact
Questions about this policy: info@randconsulting.at | Tel.: +43 (1) 9242122
Promenadegasse 57 / Haus C / 6, 1170 Vienna, Austria
Tel.: +43 (1) 9242122 | E-Mail: info@randconsulting.at
This policy explains how withdrawals and refunds work for the products sold in our online shop. It summarises our General Terms and Conditions (GTC); in case of doubt the GTC apply.
1. Digital products – nothing to return
We sell software (WordPress plugins and related digital content) that is delivered as a download together with a personal license key. There are no physical goods, so there is nothing to send back. A “return” of a digital product means that the license key is deactivated and the software is removed from your websites.
2. Right of withdrawal for consumers
If you are a consumer, you have the right to withdraw from the contract within 14 days without giving any reason (see section 6 of the GTC). To withdraw, send us a clear statement by e-mail to info@randconsulting.at or by letter to the address above. You may use the model withdrawal form in Annex 1 of the GTC, but this is not mandatory.
3. When the right of withdrawal expires early (downloads and license keys)
Our products are made available immediately after payment. In the checkout you therefore expressly agree that we start performing the contract before the end of the withdrawal period, and you acknowledge that you thereby lose your right of withdrawal (Section 18 (1) Z 11 FAGG). Without this consent the order cannot be completed. We confirm your consent in the order confirmation e-mail. From the moment the download and the license key are provided to you, the right of withdrawal no longer applies.
4. Refunds for defective products
Your statutory warranty rights remain unaffected (see section 7 of the GTC). If a product does not work as described, please contact us with your order number and a short description of the problem. We will first try to fix it or provide a working version. If we cannot remedy the defect within a reasonable time, you are entitled to a price reduction or to terminate the contract and receive a refund.
5. Other cases with a full refund
– You were charged twice for the same order.
– We could not deliver the download or the license key and are unable to do so.
– You withdrew within the withdrawal period before the delivery started (see section 2).
6. Subscriptions and renewals
Licenses with a limited term (subscriptions) do not renew automatically and nothing is charged without your action. Before the expiry date we send you a reminder with a renewal link; the license is only extended if you pay the renewal order. If you do not want to renew, you do not need to do anything. A renewal that has been paid and provided is treated like a new purchase (see section 3).
7. How to request a refund
Send an e-mail to info@randconsulting.at with your order number, the product and the reason for your request. We will check your request and reply as soon as possible.
8. How refunds are paid
Approved refunds are paid without undue delay, at the latest within 14 days, using the same means of payment as the original purchase, unless expressly agreed otherwise. You will not be charged any fees for the refund. With the refund the related license keys are revoked; the software must be removed from all websites.
9. Business customers
Business customers (companies) have no right of withdrawal. Statutory warranty rights and the provisions of the GTC apply.
10. Contact
Questions about this policy: info@randconsulting.at | Tel.: +43 (1) 9242122